Refund policy

All Sales Are Final

Please note that all purchases made with us are considered final. We do not offer refunds, exchanges, or returns for any products sold at this time.

Exceptions

We will only consider returns or exchanges under the following circumstances:

-The product received is incorrect (i.e., not the item ordered).

If your order meets the above criteria, please contact us within 7 days of receiving your order at info@ladybys.shop with your order number and a clear description, including photos of the wrong item(s) received.

We reserve the right to determine eligibility for a return or exchange based on the information provided.

Once eligibility is confirmed, we will provide you with a prepaid shipping label to return the incorrect item(s) at no cost to you. Once we receive the item, we'll promptly send out the correct item(s) or issue a full refund to the original form of payment.

Return Condition Requirements

To be eligible for a return or exchange, all returned items must be in unused and original condition. This means:

-Items must be unworn, unwashed, and free of any odors (such as perfume, smoke, or pets).

-No deodorant, makeup, or other stains.

-Original packaging must be intact and included.

We reserve the right to refuse returns or exchanges if items do not meet these standards. Thank you for helping us maintain the quality and cleanliness of our products for all customers.

Product Condition Notice

All items are carefully inspected and verified to be free of damage or defects prior to shipment. We take pride in the quality and condition of our products and ensure they meet our standards before leaving our facility. 

Contact Us

If you have any questions about our policy, please reach out to us at info@ladybys.shop.